Prime Highlights
- Genpact will partner with Nestlé Business Solutions to set up Nestlé’s new Global Capability Center in Hyderabad, India.
- The centre will use agentic AI and advanced technology to drive process transformation across Nestlé’s global operations.
Key Facts
- The GCC will focus on improving digital adoption, operational visibility and consistency across Nestlé’s business network.
- Genpact will bring domain expertise, process intelligence and AI capabilities to support the partnership.
Background
Genpact, listed on the NYSE under the ticker G, has announced a partnership with Nestlé Business Solutions (NBS), the global shared services network of Nestlé Group, to establish Nestlé’s new Global Capability Center (GCC) in India.
The partnership brings together Genpact’s domain expertise, process intelligence and advanced technology capabilities, including agentic AI, to support Nestlé’s process transformation. Genpact will help run the GCC as an innovation hub focused on improving digital adoption, operational visibility and consistency across Nestlé’s global business network.
Tarun Chopra, Unit Leader for Consumer Goods at Genpact, said the partnership reflects how major global enterprises are reshaping business services into technology-enabled, data-driven operations. He said combining Nestlé’s global scale with Genpact’s expertise in data, AI and automation would help the Hyderabad centre deliver consistency, agility and measurable business impact.
Luca Fichera, Head of Nestlé Business Solutions, described the new centre as a positive step in the company’s growth journey, with people, partners and vendors remaining central to the process. He said the move reflects confidence in India’s talent pool and Nestlé’s commitment to building a more agile and technology-enabled services network, adding that Hyderabad’s strong ecosystem and Genpact’s expertise position the company to deliver greater value and innovation.
Based in Hyderabad, the new GCC will focus on continuous improvement in business processes through AI, agentic AI and other advanced technologies.
